#view-support-human{padding:0!important}
.support-v28{--p:#2568e8;--ink:#14233b;--muted:#75859d;--line:#dde6f1;color:var(--ink);padding:2px;height:100%}
.support-v28 *{box-sizing:border-box}
.support-v28 button,.support-v28 input,.support-v28 textarea{font:inherit}

.support-v28 .sp-shell{display:flex;flex-direction:column;gap:12px;height:calc(100vh - 120px);min-height:600px}
.support-v28 .sp-lookup{flex-shrink:0}
.support-v28 .sp-main{display:grid;grid-template-columns:minmax(168px,15%) minmax(0,85%);gap:12px;flex:1;min-height:0}
.support-v28 .sp-tickets{min-width:0}
.support-v28 .sp-chat{min-width:0}
.support-v28 .sp-left{display:flex;flex-direction:column;gap:14px;min-width:0}
.support-v28 .sp-right{min-width:0}
.support-v28 .sp-card{border:1px solid var(--line);border-radius:14px;background:#fff;box-shadow:0 6px 18px rgba(28,48,77,.05);display:flex;flex-direction:column;overflow:hidden}
.support-v28 .sp-grow{flex:1;min-height:0}
.support-v28 .sp-head{display:flex;align-items:flex-start;gap:10px;padding:13px 16px;border-bottom:1px solid var(--line);background:linear-gradient(180deg,#fff,#fbfdff)}
.support-v28 .sp-head h3{margin:0;font-size:14.5px}
.support-v28 .sp-head p{margin:4px 0 0;color:var(--muted);font-size:11px;line-height:1.5}
.support-v28 .sp-head .sp-btn{margin-left:auto;flex-shrink:0}
.support-v28 .sp-head-actions{display:flex;gap:8px;margin-left:auto;flex-shrink:0}
.support-v28 .sp-body{padding:14px 16px;flex:1;min-height:0;display:flex;flex-direction:column}

.support-v28 .sp-btn{border:1px solid #d5e0ed;border-radius:8px;background:#fff;color:#3b526e;padding:8px 13px;font-weight:700;cursor:pointer;font-size:12px}
.support-v28 .sp-btn:hover{border-color:#9db6d3;background:#f8fbff}
.support-v28 .sp-btn.primary{border-color:var(--p);background:var(--p);color:#fff}
.support-v28 .sp-btn.small{padding:5px 10px;font-size:11.5px}
.support-v28 .sp-btn[disabled]{opacity:.55;cursor:not-allowed}

.support-v28 .sp-field{display:flex;flex-direction:column;gap:5px;margin-bottom:12px}
.support-v28 .sp-field label{font-size:11px;color:#657289;font-weight:700}
.support-v28 .sp-input{width:100%;border:1px solid #d7e1ed;border-radius:8px;background:#fff;color:#1d3049;padding:8px 10px;outline:none;font-size:12.5px}
.support-v28 .sp-input:focus{border-color:#6ea3ef;box-shadow:0 0 0 3px rgba(37,104,232,.08)}
.support-v28 .sp-textarea{resize:vertical;min-height:56px;line-height:1.6}
.support-v28 .sp-group-hint{margin-top:-2px;color:#2568e8;font-size:10.5px;min-height:14px}
.support-v28 .sp-hint{color:#98a2b1;font-size:10.5px;line-height:1.6;margin:8px 0 0}

/* 状态点 */
.support-v28 .sp-status{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.support-v28 .sp-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex-shrink:0}
.support-v28 .sp-dot.on{background:#22a45d}
.support-v28 .sp-dot.off{background:#c9ced6}
.support-v28 .sp-status-btn{border:1px solid var(--p);border-radius:7px;background:#fff;color:var(--p);padding:2px 9px;font-weight:700;cursor:pointer;font-size:11px}
.support-v28 .sp-status-btn:hover{background:var(--p);color:#fff}
.support-v28 .sp-owner-hidden{display:none!important}

/* 媒体瓦片 */
.support-v28 .sp-media{display:flex;flex-direction:column;gap:8px;min-height:10px}
.support-v28 .sp-media-count{font-size:11px;color:#5d6f8a}
.support-v28 .sp-media-grid{display:flex;flex-wrap:wrap;gap:8px}
.support-v28 .sp-media-item{position:relative;width:64px;height:64px;border:1px solid var(--line);border-radius:9px;overflow:hidden;background:#f6f9fd;display:flex;align-items:center;justify-content:center}
.support-v28 .sp-media-item img{width:100%;height:100%;object-fit:cover;display:block}
.support-v28 .sp-media-item video{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}
.support-v28 .sp-media-item.video{background:linear-gradient(160deg,#223a5e,#33507f);flex-direction:column;gap:3px}
.support-v28 .sp-media-badge{color:#fff;font-size:14px}
.support-v28 .sp-media-name{color:#dbe6f5;font-size:9px;text-align:center;max-width:60px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.support-v28 .sp-media-name small{display:block;color:#8ba3c4}
.support-v28 .sp-media-remove{position:absolute;top:2px;right:2px;width:17px;height:17px;display:grid;place-items:center;border:none;border-radius:50%;background:rgba(20,35,59,.72);color:#fff;font-size:11px;line-height:1;cursor:pointer}
.support-v28 .sp-composer-actions{display:flex;justify-content:space-between;align-items:center;margin-top:4px}

/* 会话列表 */
.support-v28 .sp-convs{display:flex;flex-direction:column;gap:8px;overflow-y:auto;flex:1}
.support-v28 .sp-conv{border:1px solid var(--line);border-radius:10px;padding:10px 12px;cursor:pointer;background:#fff}
.support-v28 .sp-conv:hover{border-color:#b9cbe2}
.support-v28 .sp-conv.active{border-color:#6ea3ef;background:#f4f9ff}
.support-v28 .sp-conv-title{color:#1d3049;font-size:12.5px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.support-v28 .sp-sku-tag{display:inline-block;background:#e8f1fd;color:#2568e8;border-radius:4px;padding:0 5px;font-size:10px;margin-left:4px}
.support-v28 .sp-conv-meta{margin-top:3px;color:#8a99ad;font-size:10.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* 消息流 */
.support-v28 .sp-messages{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding:4px}
.support-v28 .sp-msg{max-width:78%;display:flex;flex-direction:column}
.support-v28 .sp-msg.mine{align-self:flex-end;align-items:flex-end}
.support-v28 .sp-msg.other{align-self:flex-start;align-items:flex-start}
.support-v28 .sp-msg-meta{font-size:10px;color:#8a99ad;margin-bottom:3px}
.support-v28 .sp-bubble{padding:9px 12px;border-radius:11px;font-size:12.5px;line-height:1.65;word-break:break-word}
.support-v28 .sp-msg.mine .sp-bubble{background:var(--p);color:#fff}
.support-v28 .sp-msg.other .sp-bubble{background:#f1f5fa;color:#31496b;border:1px solid #e2eaf3}
.support-v28 .sp-msg.other .sp-bubble a{color:#2568e8}
.support-v28 .sp-msg-img{max-width:240px;max-height:240px;border-radius:8px;display:block}
.support-v28 .sp-empty{padding:26px 12px;text-align:center;color:#8a99ad;font-size:12px;border:1px dashed #dbe4ee;border-radius:10px;background:#fafcff}

/* 弹窗 */
.support-v28 .sp-modal{position:fixed;inset:0;background:rgba(15,32,53,.45);display:grid;place-items:center;z-index:900}
.support-v28 .sp-modal.hidden{display:none}
.support-v28 .sp-dialog{width:min(560px,94vw);max-height:86vh;display:flex;flex-direction:column;background:#fff;border-radius:14px;overflow:hidden;box-shadow:0 18px 60px rgba(10,30,60,.3)}
.support-v28 .sp-dialog.sp-dialog-lg{width:min(680px,94vw)}
.support-v28 .sp-dialog-head{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--line)}
.support-v28 .sp-dialog-head h3{margin:0;font-size:15px}
.support-v28 .sp-dialog-head button{border:none;background:none;font-size:18px;color:#75859d;cursor:pointer}
.support-v28 .sp-dialog-body{padding:16px 18px;overflow-y:auto}
.support-v28 .sp-dialog-actions{display:flex;justify-content:flex-end;gap:9px;padding:12px 18px;border-top:1px solid var(--line)}
.support-v28 .sp-map-actions{display:flex;gap:9px;margin-bottom:12px}
.support-v28 .sp-map-table{max-height:46vh;overflow-y:auto}
.support-v28 .sp-table{width:100%;border-collapse:collapse;font-size:12px}
.support-v28 .sp-table th,.support-v28 .sp-table td{border:1px solid var(--line);padding:7px 10px;text-align:left}
.support-v28 .sp-table th{background:#f1f6fc;color:#2c517f;font-size:11px}
.support-v28 .sp-warn{color:#c05a3a;font-size:10.5px}
.support-v28 .sp-webhook{padding:8px 10px;border:1px dashed #c7d6e8;border-radius:8px;background:#fafcff;color:#2568e8;font-size:11.5px;word-break:break-all;min-height:20px}

/* 编码检索 */
.support-v28 .sp-lookup-row{display:flex;gap:10px}
.support-v28 .sp-lookup-row .sp-input{flex:1}
.support-v28 .sp-lookup-result{margin-top:12px}
.support-v28 .sp-lookup-loading{padding:18px;text-align:center;color:#8a99ad;font-size:12px}
.support-v28 .sp-lookup-hit{border:1px solid #b9e2c4;background:#f2fbf5;border-radius:12px;padding:16px 18px}
.support-v28 .sp-lookup-ok{color:#1d9b55;font-size:13px;font-weight:700;margin-bottom:8px}
.support-v28 .sp-lookup-group-row{display:flex;align-items:center;gap:12px;margin-bottom:10px}
.support-v28 .sp-lookup-name{font-size:20px;font-weight:800;color:#14233b;word-break:break-all;flex:1}
.support-v28 .sp-lookup-info{display:flex;gap:18px;margin-bottom:10px;flex-wrap:wrap}
.support-v28 .sp-lookup-info-item{display:flex;flex-direction:column;gap:2px}
.support-v28 .sp-lookup-info-item span{font-size:11px;color:#8a99ad}
.support-v28 .sp-lookup-info-item b{font-size:13px;color:#31496b;font-weight:700}
.support-v28 .sp-lookup-note{color:#5d7a6a;font-size:12px;margin-bottom:12px;line-height:1.6}
.support-v28 .sp-lookup-miss{border:1px solid #f0d2b8;background:#fff8f1;border-radius:12px;padding:12px 16px;display:flex;align-items:center;gap:12px;justify-content:space-between;flex-wrap:wrap}
.support-v28 .sp-lookup-warn{color:#b5652a;font-size:13px;margin:0}
.support-v28 .sp-lookup-miss .sp-btn{margin-top:2px}

/* 工单列表 */
.support-v28 .sp-tickets-list{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:8px}
.support-v28 .sp-ticket{border:1px solid var(--line);border-radius:10px;padding:10px 12px;cursor:pointer;background:#fff}
.support-v28 .sp-ticket:hover{border-color:#b9cbe2}
.support-v28 .sp-ticket.active{border-color:#6ea3ef;background:#f4f9ff}
.support-v28 .sp-ticket-top{display:flex;align-items:center;justify-content:space-between;gap:6px}
.support-v28 .sp-ticket-sku{font-size:12.5px;font-weight:700;color:#2568e8;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.support-v28 .sp-ticket-q{color:#1d3049;font-size:12px;margin:6px 0 4px;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.support-v28 .sp-ticket-meta{color:#8a99ad;font-size:10.5px}
.support-v28 .sp-ticket-actions{display:flex;gap:6px;margin-top:8px;padding-top:8px;border-top:1px dashed #e4ebf3}
.support-v28 .sp-ticket-actions .sp-btn{flex:1}
.support-v28 .sp-status-tag{font-size:10px;padding:2px 9px;border-radius:999px;white-space:nowrap;font-weight:700}
.support-v28 .sp-status-tag.st-pending{background:#fff3d6;color:#b0761a}
.support-v28 .sp-status-tag.st-processing{background:#e8f1fd;color:#2568e8}
.support-v28 .sp-status-tag.st-resolved{background:#e6f7ec;color:#1d9b55}
.support-v28 .sp-status-tag.st-replied{background:#e6f7ec;color:#1d9b55}
.support-v28 .sp-status-tag.st-unreplied{background:#fdeaea;color:#d23c3c}

/* 聊天 */
.support-v28 .sp-chat-body{display:flex;flex-direction:column}
.support-v28 .sp-composer{border-top:1px solid var(--line);padding-top:10px;display:flex;flex-direction:column;gap:8px}
.support-v28 .sp-msg-video{max-width:260px;max-height:200px;border-radius:8px;display:block;background:#000}

/* 授权 */
.support-v28 .sp-auth-head{display:grid;grid-template-columns:1fr 90px 90px;gap:12px;padding:7px 12px;font-size:11px;color:#8a99ad;font-weight:700;border-bottom:1px solid var(--line)}
.support-v28 .sp-auth-list{display:flex;flex-direction:column;gap:6px;max-height:46vh;overflow-y:auto;margin-top:8px}
.support-v28 .sp-auth-item{display:grid;grid-template-columns:1fr 90px 90px;gap:12px;align-items:center;padding:9px 12px;border:1px solid var(--line);border-radius:8px;font-size:12.5px}
.support-v28 .sp-auth-item:hover{border-color:#b9cbe2}
.support-v28 .sp-auth-name{font-weight:600;color:#1d3049;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.support-v28 .sp-auth-owner{color:#8a99ad;font-size:11px;grid-column:2 / span 2}
.support-v28 .sp-auth-check{display:flex;align-items:center;gap:5px;color:#4a5c72;cursor:pointer;font-size:12px}
.support-v28 .sp-auth-check input{cursor:pointer;width:15px;height:15px}
.support-v28 .sp-auth-divider{border-top:1px solid var(--line);margin:14px 0 12px}
.support-v28 .sp-category-list{display:flex;flex-wrap:wrap;gap:8px;margin:8px 0 10px}
.support-v28 .sp-cat-chip{display:inline-flex;align-items:center;gap:5px;background:#eef5ff;color:#2568e8;border-radius:999px;padding:4px 6px 4px 12px;font-size:12px;font-weight:600}
.support-v28 .sp-cat-chip button{border:none;background:rgba(37,104,232,.15);color:#2568e8;width:18px;height:18px;border-radius:50%;cursor:pointer;font-size:12px;line-height:1}
.support-v28 .sp-category-add{display:flex;gap:8px}
.support-v28 .sp-category-add .sp-input{flex:1}
.support-v28 .sp-map-history-title{font-size:11px;font-weight:700;color:#657289;margin:14px 0 6px}
.support-v28 .sp-map-history{display:flex;flex-direction:column;gap:6px;max-height:180px;overflow-y:auto}
.support-v28 .sp-map-history-item{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:7px 10px;border:1px solid var(--line);border-radius:8px;font-size:12px;color:#4a5c72}
.support-v28 .sp-map-history-actions{display:flex;gap:6px;flex-shrink:0}

@media(max-width:1080px){
  .support-v28 .sp-shell{height:auto}
  .support-v28 .sp-main{grid-template-columns:1fr}
  .support-v28 .sp-tickets{max-height:260px}
  .support-v28 .sp-chat{min-height:420px}
}